AI Driven Unified Service Management & Automation Solution

Streamline service level management, automate workflows, deliver a unified service catalog, orchestrate DevOps processes, and enable efficient case management and rapid incident response for seamless enterprise service operations and optimized user experiences

Unified Service and SLA Management
  •  Unified management for data centers, private, and public cloud resources.
  • Centralized dashboard for hybrid/multicloud monitoring and control.
  • SLA creation, monitoring, and analytics dashboards.

  • Real-time alerts and compliance reporting for service delivery.

Dynamic Service Catalog Management
  • Customizable service catalog with pricing, SLA, and lifecycle management.
  • Self-service portal for service requests and delivery.
  • Publication and management of IT and managed services.

  • Integration with approval workflows for catalog items.

Automated DevOps Workflow Orchestration
  • DevOps-as-a-Service for centralized automation across clouds.
  • Agentic workflow orchestration with AI-driven automation.
  • Integration with CI/CD and third-party automation tools.

  • Design and deployment of complex, automated workflows.

Comprehensive IT Case Management
  • Built-in ticketing system for incidents, changes, and problems.
  • Detailed ticket lifecycle management with analytics and reporting.
  • Integration with external ITSM tools like ServiceNow, Jira, and CRM.

  • SLA tracking and status dashboards for all cases.

Intelligent Incident Response Automation
  • Real-time monitoring and AI-powered alerting for incidents.
  • Automated root cause analysis and event correlation.
  • Workflow automation for incident remediation.

  • Activity logs and analytics for incident trends and response times.

Experience our Comprehensive Service Management for Seamless Operations

Streamline your enterprise operations with comprehensive Service Level Management, a centralized Service Catalog, advanced DevOps Automation and Orchestration, efficient Case Management, and rapid Incident Response—all integrated into one powerful platform for optimized performance, compliance, and user satisfaction.

Enhanced Service Quality & Customer Experience

  • Reliable, consistent IT service delivery improves user satisfaction.
  • Self-service portals and dynamic catalogs empower users and speed up fulfillment.
  • Faster incident response and resolution reduce business disruptions.
  • Proactive SLA management builds trust and transparency.

Operational Efficiency & Automation

  • Automated workflows reduce manual effort and errors.
  • Centralized dashboards streamline monitoring and management.
  • Integrated case and incident management accelerates resolution.
  • Frees IT staff for more strategic initiatives.

Improved Visibility, Compliance & Control

  • Real-time analytics and dashboards provide actionable insights.
  • SLA and compliance tracking ensure regulatory alignment.
  • Unified view of IT assets, services, and incidents.
  • Simplifies audits and risk management.

Cost Optimization & Resource Utilization

  • Optimizes resource allocation across cloud and on-premises environments.
  • Reduces IT waste through better asset and service management.
  • Automates cost control and budgeting.
  • Supports scalability without unnecessary spend.

FAQs

Service Level Management (SLM) is the process of defining, agreeing on, and monitoring service level agreements (SLAs) between IT and business units. It ensures that IT services meet agreed-upon performance standards and business expectations, helping to improve customer satisfaction and accountability.

The Service Catalog provides a centralized, easily accessible list of all IT services available to users, including descriptions, request procedures, and delivery timelines. It streamlines service requests, increases transparency, and helps users quickly find and request the services they need.

DevOps Automation and Orchestration streamline software development and IT operations by automating repetitive tasks, coordinating workflows, and enabling rapid deployment. This leads to faster releases, reduced errors, improved collaboration, and greater agility in responding to business needs.

Case Management involves tracking, managing, and resolving user requests, incidents, or inquiries from initiation to closure. It ensures that every case is documented, assigned, and handled efficiently, improving service quality and accountability.

Incident Response provides a structured approach to identifying, managing, and resolving IT incidents. The platform enables rapid detection, automated escalation, and coordinated response to minimize downtime and impact on business operations.

Yes, UnityOne AI is designed for seamless integration with popular ITSM and DevOps tools, allowing you to leverage existing workflows, automate processes, and centralize service management.

The platform tracks all service activities, maintains detailed logs, and provides audit trails for every request, incident, and change, supporting compliance with industry regulations and internal policies.