The ITSM Agent within UnityOne.AI is an AI-powered assistant designed to automate and enhance IT service management tasks. It intelligently categorizes, prioritizes, and routes incidents, requests, and changes, while offering context-aware resolution suggestions, ensuring faster response times and improved service delivery.
UnityOne.AI is the Enterprise AI Platform comprising of DCIM, AIOps, HCMP, FinOps, and GreenOps (Sustainability) platforms in a unified control plane for autonomous IT operation. By integrating these advanced capabilities, it empowers organizations to optimize IT operations, enhance decision-making, and drive continuous improvement, with comprehensive features for discovery, observability, analytics, service management, and security.
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