IT Case Management is a systematic approach to handling complex IT issues and service requests by consolidating related incidents, tracking their progress, and ensuring timely resolution. UnityOne.AI’s platform centralizes case management for enhanced collaboration, transparency, and automated workflow orchestration.
See also: https://www.unityone.ai/multicloud-service-management-solution/#service_4
UnityOne.AI is the Enterprise AI Platform comprising of DCIM, AIOps, HCMP, FinOps, and GreenOps (Sustainability) platforms in a unified control plane for autonomous IT operation. By integrating these advanced capabilities, it empowers organizations to optimize IT operations, enhance decision-making, and drive continuous improvement, with comprehensive features for discovery, observability, analytics, service management, and security.
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